EN
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Company Information
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Brands
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Sustainable Management
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Social Contribution
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Customer Service
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PR
The Voice of the Customer is received through various channels (online, phone, FAX, letter, other customer touchpoints, etc.).
1The Voice of the Customer is received through various channels (online, phone, FAX, letter, other customer touchpoints, etc.).
2Reception items are initially received and processed through the Customer Consultation Center integrated system and are notified to dedicated managers at 11 sales branches nationwide.
3Dedicated managers confirm/take action on the reception items and inform customers quickly, helping with quick and accurate processing.
4Problems are handled according to the Consumer Dispute Resolution Standards announced by the Fair Trade Commission.
| Product Type | Damage Types | Compensation Standards | Notes |
|---|---|---|---|
| Product information | 1) Content, volume deficiency 2) Spoilage, deterioration 3) Expiration date passed 4) Foreign substance inclusion |
Product exchange or purchase price refund | Lost income: This is limited to cases where income loss due to damage has been proven. The market wage rate is used as the standard if the amount cannot be proven. |
| 5) Side effects 6) Injury accidents due to container damage |
Treatment costs, expenses, and lost income compensation |
| Type | 2024 Cases | Processing Rate |
|---|---|---|
| Product information | 6,062 | 100% |
| Childcare consultation | 3,206 | 100% |
| Product use | 5,449 | 100% |
| Home delivery | 1,519 | 100% |
| Product Services | 509 | 100% |
| Shopping mall | 651 | 100% |
| Others | 766 | 100% |