Namyang Dairy Products Co., Ltd. (hereinafter referred to as "the Company") values customer privacy and complies with the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection.
The Company publishes its privacy policy on the homepage's first screen, allowing customers to easily view how their personal information is used and the measures the Company takes to protect it.
The Company has established procedures for revising its privacy policy to facilitate continuous improvement and may modify the policy to accommodate necessary social changes affecting the Company.
When revising the privacy policy, we assign version numbers to help customers easily identify the amended items.

 

1. Purpose of Collection and Use of Personal Information

2. Retention and Period of Use of Personal Information

3. Provision of Personal Information to Third Parties

4. Outsourcing of Personal Information Processing

5. Procedures and Methods for Destruction of Personal Information

6. Rights of Data Subjects and How to Exercise Them

7. Information Regarding Installation and Operation of Automatic Personal Information Collection Devices and Their Rejection

8. Measures to Ensure the Security of Personal Information

9. Personal Information Protection Officer and Manager

10. Other Matters

11. Notification Obligations

 

1. Purpose of Collection and Use of Personal Information

The Company collects only the essential information required to provide basic services and obtains separate consent when collecting information to provide services tailored to each customer's preferences and needs. There are no restrictions on using essential services even if optional information is not entered.

The Company does not collect sensitive personal information that may raise concerns about infringement of customers' fundamental human rights, such as their race, ethnicity, thoughts and beliefs, place of origin, permanent address, political tendencies, or criminal records. Additionally, the Company may receive personal information from external companies or organizations affiliated with the Company. In such cases, the affiliated company provides the information to our Company after obtaining consent for the provision of personal information from users in accordance with the Personal Information Protection Act.

The Company collects and uses personal information as follows:

Category		Collection/Usage Items	Collection/Usage Purpose
Common	Member Registration and Management (Namyang Integrated Membership)	[Required] Personal identification information (Connected Information (CI), Duplicate Registration Confirmation Information (DI), date of birth, gender, and other information necessary for personal identification, once during initial identity verification), name, ID, password, mobile phone number, email, date of birth, gender	Personal verification and identification for member service provision, contact for contract fulfillment, information provision according to service use (delivery of notices, confirmation of personal intention, service-related consultation, handling of civil complaints, etc.), prevention of improper use and unauthorized use by problematic members, confirmation of service usage history and statistical analysis for service improvement
	Member Registration and Management (Naver/Kakao Simple Registration)	[Required] Connected Information (CI), name, date of birth, gender, mobile phone number, email
	Child Information	[Required] Child information (name (fetal name), date of birth (expected delivery date))	Providing one-on-one baby stool consultation service, providing baby food experience group service, providing child-customized service, storybook, smart calendar service use, statistics and surveys, and goods delivery
	Pregnancy/Childbirth Stage Celebration Gifts, Event Prize Delivery	[Required] Name, mobile phone number, address	Delivery of celebration gifts for each stage of pregnancy/childbirth, event prizes, etc., provision of personalized services and benefits, marketing and advertising for the introduction of new services (products)
	Social Media Simple Login	[Required] Kakao (Identification ID, Access Token, Refresh Token), Naver (Identification ID, AccessToken, RefreshToken), Facebook (Identification ID, AccessToken), Apple (Identification ID, AccessToken)	Social Media Simple Login Utilization
Namyang Mall	Product Purchase	[Required] Personal identification information (Connected Information (CI), Duplicate Registration Confirmation Information (DI), date of birth, gender, and other information necessary for personal identification, once during initial identity verification), orderer's name, orderer's mobile phone number, orderer's email, recipient's name, recipient's mobile phone number, shipping address, entrance password (if entered) [Optional] Recipient's general phone number	Product ordering and delivery (including home delivery), confirmation of shipping address, and contact information
	Payment Refund	[Required] Refund account information (account holder, bank name, account number)	Processing refunds for product purchases
	Non-member Product Purchase	[Required] Personal identification information (Connected Information (CI), Duplicate Registration Confirmation Information (DI), date of birth, gender, and other information necessary for personal identification, once during initial identity verification), orderer's name, orderer's mobile phone number, orderer's email, recipient's name, recipient's mobile phone number, shipping address [Optional] Recipient's general phone number	Personal verification and identification, non-member product ordering and delivery, confirmation of shipping address and contact information, and provision of information according to service use (including delivery of notices, confirmation of personal intentions, service-related consultations, and handling of civil complaints)
	Store Entry Inquiry	[Required] Name, email, mobile phone number	Receipt of store entry inquiries and response to results
	1:1 Inquiry	[Required] Name, email, mobile phone number	Receipt and processing of inquiries, retrieval of claim products
Namyang I	Breast Milk Analysis Service	<Sensitive Information> [Required] Breast milk components, breast milk analysis results [Required] Member name, member ID, mobile phone number, breast milk pumping date, main postpartum care center used	Breast milk nutrition analysis and result confirmation
	1:1 Baby Stool Consultation Service	<Sensitive Information> [Required] Feeding type, feeding amount (daily), stool frequency, stool consistency, stool color, presence of lumpy stool, baby stool analysis results, attachment (baby stool photo) <Sensitive Information> [Optional] Other symptoms	Baby stool analysis and result confirmation, use as research material for the Namyang Dairy Products Research Institute
	Storybook Creation	[Required] Profile picture, child information	New storybook creation
	1:1 Inquiry	[Required] Name, email, mobile phone number [Optional] Address	Receipt and processing of inquiries, claim product retrieval
	Partnership/ Suggestion Inquiry	[Required] Name, email, mobile phone number	Receipt of partnership/suggestion inquiries and response to results
Official Website	Talent Recruitment (When Applying)	[Required] Name (Korean, Chinese characters, English), date of birth, password, address and residence, phone number, mobile phone number, email, educational background (graduation completion and grade-related information), career information (when applying for experienced positions), completed courses, desired position/workplace, self-introduction related information, national merit status [Optional] Career information (when applying for entry-level positions), language-related qualifications, job-related qualifications, awards history, hobbies, special skills, military service	Providing job application services and applicant verification, conducting and managing recruitment process procedures, handling recruitment-related guidance and inquiries
	Talent Recruitment (National Merit Recipients)	[Required] Relationship to merit recipient, type, merit number	National merit status verification
	Recruitment Inquiry	[Required] Name, mobile phone number, email address	Handling applicant inquiries
	Cyber Reporting Center Report	[Optional] Name, contact information, email	Receipt and processing of cyber reporting center reports
	Factory Tour	[Required] Applicant, contact information, email [Optional] Attachment	Receipt of factory tour applications and selection notification
	Eco-friendly Classroom	[Required] Applicant, contact information, email [Optional] Reason for application	Receipt of eco-friendly classroom applications and selection notification
	Visiting Food Car	[Required] Applicant, contact information, email [Optional] Reason for application	Receipt of visiting food car applications and selection notification
	Voice of Customer	[Required] Name, contact information, email, title, content [Optional] Address, attachment	Receipt and processing of inquiries, claim product retrieval
	Suggestion	[Required] Name, contact information, email, response method, suggestion type, title, inquiry content [Optional] Attachment	Processing of tasks such as the verification of suggestion content
	Report	[Required] Target company for report, target person for report, report target type, title, inquiry content [Optional] Name, contact information, email, attachment	Receipt and processing of suggestions
Other	Generated/Collected during Service Use or Business Processing	IP address, UserAgent, access time, mobile device information (OS information, UUID, advertising identifier, push token)	Service usage record statistical analysis and quality management

 

2. Retention and Period of Use of Personal Information

In principle, when a customer requests membership withdrawal or withdraws consent for the collection and use of personal information, or when the purpose of collecting and using personal information is achieved or the retention and usage period has ended, the relevant personal information will be destroyed without delay.

The processing and retention periods for each type of personal information are as follows:

 

Category		Retention Period	Notes
Common	Member Registration and Management (Namyang Integrated Membership, Naver/Kakao Simple Registration)	Immediately destroyed upon membership withdrawal	However, retained for the statutory retention period if preservation is necessary according to relevant laws
	Pregnancy/Childbirth Stage Celebration Gifts, Event Prize Delivery
	Child Information
	Social Media Simple Login
Namyang Mall	Product Purchase	Destroyed after 5 years of retention
	Payment Refund
	Non-member Product Purchase
	1:1 Inquiry	Destroyed 3 years after the date of inquiry
	Store Entry Inquiry	Destroyed 1 year after the date of the store entry inquiry
Namyang I	Breast Milk Analysis Service	Immediately destroyed after 1 year of retention from the date of analysis result registration or upon membership withdrawal
	1:1 Baby Stool Consultation Service
	Storybook Creation	Until storybook deletion or membership withdrawal
	1:1 Inquiry	Destroyed 3 years after the date of inquiry
	Partnership/Suggestion Inquiry	Destroyed 1 year after the date of the partnership/suggestion inquiry
Official Homepage	Talent Recruitment	Destroyed 6 months after the document submission deadline
	Recruitment Inquiry	Destroyed 3 months after the date of inquiry
	Cyber Reporting Center Report	The validity period of collected personal information is until destruction after the completion of case processing related to internal reporting
	Factory Tour	Destroyed 6 months after the application date
	Eco-friendly Classroom
	Visiting Food Car
	Voice of Customer	Destroyed 3 years after the registration date
	Suggestion	Destroyed 1 year after the date of completion of the final processing	1. Retained for the statutory retention period if preservation is necessary according to relevant laws 2. Exception when separate retention is necessary, such as reward cases for suggestions
	Report		1. Retained for the statutory retention period if preservation is necessary according to relevant laws 2. Exception when separate retention is necessary, such as reward cases for reports

 

The statutory retention periods for personal information are as follows:

 

- Records concerning contracts or the withdrawal of subscription

Act on Consumer Protection in Electronic Commerce, etc.

Retention period: 5 years

 

- Records pertaining to payment of prices and supply of goods, etc.

Act on Consumer Protection in Electronic Commerce, etc.

Retention period: 5 years

 

- Records concerning consumer complaints or dispute resolution

Act on Consumer Protection in Electronic Commerce, etc.

Retention period: 3 years

 

- Service usage records, access logs, access IP information, etc.

Protection of Communications Secrets Act

Retention period: 3 months

 

3. Provision of Personal Information to Third Parties

The Company provides personal information to third parties within the scope of consent received from customers or as permitted by relevant laws. It does not use or disclose it to individuals, other companies, or institutions beyond this scope.

 

 

Provider	Purpose of Use by Provider	Personal Information Items Provided	Provider's Retention and Usage Period
[Product Selling Companies] View details	Checking order details and product delivery, customer consultation, and complaint handling	[Required] Orderer's name, orderer's mobile phone number, orderer's email, recipient's name, recipient's mobile phone number, shipping address [Optional] Recipient's general phone number	Service provision period (retained for the applicable period if preservation is necessary according to the provisions of relevant laws)
[Health Checkup Hospitals] Daejeon Yuseong Hospital Soonchunhyang University Hospital KMI (Korea Medical Institute) New Millennium Hospital Dongguk University Hospital	Verification of health checkup status	Name, contact information, date of birth	Until the end of the health checkup verification
National Veterans Service	Verification of veteran status	Name, contact information, veteran number	Until the end of the veteran status verification
KB Kookmin Bank (KB Star Platform)	Verification of subscribers between Namyang Mall and Namyang PAY and provision of Namyang PAY services to Namyang Mall users	Member identification number	Until the achievement of the usage purpose, unless there is a preservation obligation under relevant laws
Han & Company CSG (Audit Office)	Review of the suggestion content	Name, E-mail address, phone (mobile) number	Destroyed 1 year after the date of completion of the final processing
	Investigation of report content

 

 

4. Outsourcing of Personal Information Processing

The Company outsources some of its operations to external specialized companies, as follows, to enhance services, stipulate necessary matters, and manage and supervise to ensure that the entrusted companies process personal information in a safe manner in accordance with the Personal Information Protection Act.

 

Trustee (Outsourced Company)	Outsourced Business Content	Retention and Usage Period	Re-entrusted Company
Enliple Co., Ltd.	Data processing and system maintenance, web log analysis	Until membership withdrawal or fulfillment of the outsourcing purpose	Luna Soft
Company Agencies [View Agency List]	Home delivery order confirmation and product delivery
NICE Payments Co., Ltd.	Payment processing
ISG Industry, MJ Korea, CJ Logistics	Product delivery
Igini Co., Ltd.	NAVER Cloud MSP and control service provision		NAVER Cloud Corporation
NHN Korean Cyber Payment Co., Ltd.	Real name/identity verification	Not separately stored
Daou Technology Co., Ltd.	SMS transmission	Until the fulfillment of the outsourcing purpose
Hana Ad	Event agency and prize delivery
Gravy Lab	Recruitment process (AI Culture-fit diagnosis) implementation	Destroyed 6 months after the end of the procedure
Abyz Co., Ltd.	Use of the orderer and delivery information when ordering planners	Until the end of the outsourcing contract

 

- When concluding outsourcing contracts, we clearly stipulate strict compliance with personal information protection-related instructions, prohibitions concerning personal information, and liability in the event of accidents to ensure the safety of personal information.

'- If the content of the outsourced business or the entrusted company changes, we will promptly disclose this information through this privacy policy.

 

5. Procedures and Methods for Destruction of Personal Information

In principle, the Company destroys relevant information without delay after the purpose of collecting and using personal information has been achieved. The destruction procedures and methods are as follows:

°Destruction Procedure

Information entered by members for membership registration, etc., is transferred to a separate DB (a separate file cabinet in the case of paper) after the purpose is achieved and is stored for a certain period according to information protection reasons under internal policies and other relevant laws (refer to retention and usage period) before being destroyed. Personal information transferred to a separate DB is not used for any purpose other than retention unless required by law.

°Destruction Method

- Personal information stored in electronic file format is deleted using technical methods that prevent the records from being reproduced.

- Personal information printed on paper is shredded using a shredder or incinerated.

 

6. Rights of Data Subjects and How to Exercise Them

We protect customers' rights as follows:

1) You can view and modify your personal information at any time.

° You can view and modify the personal information of the data subject being processed by the Company.

° Member information can be viewed at 'My Page > My Information > Member Information Confirmation'.

° If you wish to access personal information that cannot be viewed through the service, please contact our customer center. We will take action within 10 business days, unless there are exceptional circumstances. However, if there are reasons for delay or inability to access, we will inform you promptly.

 

2) You can request correction or deletion of your personal information at any time.

° You can request correction or deletion of the personal information of the data subject being processed by the Company.

° Member information can be processed using 'My Page > Member Information > Member Information Confirmation' or the customer center. For this purpose, authentication procedures such as identity verification may be carried out.

° When a data subject requests the correction of errors in their personal information, we will not use or provide the information until the correction is complete. If personal information containing errors has already been provided to a third party, we will notify the recipient of the correction so that they can take appropriate action.

 

3) You can request the withdrawal of your consent to the use of personal information and terminate your membership at any time.

° Withdrawal of consent, deletion, and suspension of processing regarding the provision of personal information can be processed at 'My Page > Member Information > Member Withdrawal'. However, when making such requests, part or all of the service may be restricted. In the case of information collected under other laws, it may be challenging to withdraw consent, delete, or suspend processing.

 

7. Information Regarding Installation and Operation of Automatic Personal Information Collection Devices and Their Rejection

The Company may install and operate "cookies" that store and periodically retrieve customer information to provide individualized, customized services to customers. A cookie is a small amount of information that is stored on a customer's PC through the customer's web browser when the customer accesses a website. When a customer accesses a website, the Company can read the contents of cookies in the customer's browser, gather additional information, and provide services to the customer without requiring further input of information, such as a name, upon access.

Information collected by the Company through cookies may be used for the following purposes:

- Analyzing the frequency and duration of access for members and non-members, understanding customers' preferences and areas of interest, and using this as a measure for service improvement

- Tracking the history of content browsed with interest to provide personalized services on subsequent access

- Providing differentiated information by identifying the level of event participation and the number of visits

 

Customers have the option to choose whether to install cookies.

In the "Tools > Internet Options > Privacy > Advanced" section at the top of the web browser, you can accept all cookies, be notified when cookies are installed, or reject all cookies. However, if a customer rejects cookie installation, they may experience inconvenience when using the service.

- Cookie Installation and Rejection Methods

1) Internet Explorer: Tools > Internet Options > Privacy > Advanced > Select Allow/Block

2) Chrome: Settings > Privacy and Security > Cookies and Other Site Data > Set Cookie Level

3) Edge: Settings > Cookies and Site Permissions > Cookies and Site Data > Set Cookie Level

4) Safari: Preferences > Privacy > Cookies and Website Data > Set Cookie Level

 

Cookies expire when the browser is closed or when you log out.

 

8. Measures to Ensure the Security of Personal Information

The Company is implementing the following technical/administrative measures to ensure security so that personal information is not lost, stolen, leaked, altered, or damaged when processing customer personal information:

Password Encryption

- The Company's member ID passwords are encrypted, stored, and managed so that only the individual knows them. Confirmation and modification of personal information are only possible by the individual who knows the password.

 

Countermeasures Against Hacking

- The Company is striving its utmost to prevent the leakage or damage of members' personal information due to hacking or computer viruses. To prepare for potential damage to personal information, we regularly back up data, utilize the latest antivirus programs to prevent leakage or damage to data subjects' personal information or data, and enable the secure transmission of personal information over the network through encrypted communication. We also control unauthorized access from outside using intrusion prevention systems and strive to equip all possible technical devices to secure them systematically.

 

Minimization and Education of Handling Staff

- The Company limits the handling of personal information to designated personnel, assigns separate passwords for this purpose, regularly updates them, and consistently emphasizes compliance with NamyangI.com's privacy policy through periodic training of personnel.

 

- Operation of Personal Information Protection Dedicated Organization

Through in-house dedicated organizations for personal information protection, we strive to promptly correct and rectify any issues identified by reviewing the implementation of NamyangI.com's privacy policy and compliance by the person in charge. However, the Company assumes no responsibility for problems arising from the leakage of personal information such as ID, password, or resident registration number due to the carelessness of the data subject themselves or issues on the Internet.

 

9. Personal Information Protection Officer and Manager

The Company is doing its best to protect personal information, allowing customers to use the service safely. However, despite implementing technical supplementary measures, we are not responsible for unexpected accidents that occur due to basic network risks, such as hacking, which may result in damaged information or disputes arising from posts written by visitors. The Company has designated personal information protection officers and managers as follows to handle customer inquiries and complaints related to personal information, responding promptly and sincerely to customer requests. Additionally, customers can request access to their personal information under Article 35 of the Personal Information Protection Act by contacting the department responsible for handling complaints regarding personal information.

 

1) Personal Information Protection Officer

 

Category	Name	Phone Number	Email
Employees/Recruitment	Director Heo Tae-gwan	02-736-0872 (Representative Consultation)	webmaster@namyangi.com
Social Media/Customer Consultation	Director Shin Hyun-jung	02-736-0872 (Representative Consultation)	webmaster@namyangi.com
Namyang Mall/DM	Division Manager Kwak Jae-woo	02-736-0872 (Representative Consultation)	webmaster@namyangi.com
Door-to-Door Sales/Open Market	Division Manager Park Su-jung	02-736-0872 (Representative Consultation)	webmaster@namyangi.com
Corporate/Brand	Team Leader Kim Na-young	02-736-0872 (Representative Consultation)	webmaster@namyangi.com

 

 

2) Customer Service Department

Department: CRM Team

Phone Number: 02-736-0872 / 02-734-1305

Fax Number: 02-733-6389

Email : webmaster@namyangi.com

Address: Namyang Dairy Products Co., Ltd., Dosan 240 Building, 240 Dosan-daero, Gangnam-gu, Seoul

 

For other reports or consultations regarding personal information infringement, you can contact the following institutions:

1) Personal Information Infringement Report Center (privacy.kisa.or.kr/main.do / Without area code 118)

2) Supreme Prosecutors' Office Cyber Investigation Division (http://www.spo.go.kr / Without area code 1301)

3) National Police Agency Cyber Investigation Bureau (ecrm.police.go.kr / Without area code 182)

4) Personal Information Dispute Mediation Committee (www.kopico.go.kr / Without area code 1833-6972)

 

10. Other Matters

- Child's Personal Information Protection

The Company does not accept membership registration of children under the age of 14 to protect their personal information.

 

- Linked Sites

The Company may provide links to other companies' websites or materials to customers. In this case, the Company has no control over external sites and materials, and therefore is not responsible for the accuracy, usefulness, or other aspects of services or materials provided by the relevant site. The Company makes no guarantees. If you click on a link included in NamyangI.com to move to another site's page, the privacy policy of that site is irrelevant to the Company. Hence, please review the policy of the newly visited site.

 

- Possibility of Disclosure of Sensitive Information

The Company does not disclose sensitive information collected in the process of providing services.

 

11. Notification Obligations

When there are additions, deletions, or modifications to the current privacy policy, we will notify you through the website's announcements at least seven days prior to the revision.

If the privacy policy is updated due to changes in the collection, use, or disclosure of personal information or the provision of such information to third parties, separate consent will be obtained from the data subject.

 

Privacy Policy Version Number : V.29.2

Announcement Date: March 13, 2025

Enforcement Date: March 20, 2025