Procedure for Processing Customer Suggestions

How to Submit Customer Suggestions

• 1. Namyang receives the suggestions received from customers in various ways (including internet, calling, fax, mail, or customer contact point)

  counseling by calling

  02-736-0872 : from Monday to Friday (08:30 ~ 18:00)

  counseling by fax

  02-733-6389

  counseling by mail

  Namyang Dairy Products Co., Ltd. 240, Dosan-daero, Gangnam-gu, Seoul

  counseling via internet

  Submit via internet or webmaster@namyangi.com

• 2. Customer suggestions are received through the integrated system and notified to the relevant department and person.
• 3. The relevant department and person checks and takes the proper action for customer suggestions and notifies the results to the customers.
• 4. The relevant department and person checks and takes the proper action for customer suggestions and notifies the results to the customers.

  - Consumer Dispute Settlement Standards

  Kinds	Kinds of Damages	Compensation Standards	Remarks
  Kinds of Food	1) Insufficient contents 2) Decomposition, spoilage 3) Expiry of shelf life 4) Mixture of impurities	Replacement or refund at the purchase price	Lost profits: Compensation is limited only to the lost profits which are verified to be generated by relevant damages. If the amount of lost profits is not verified, compensation is based
  	5) Side effects 6) Injuries or accidents by	Medical expenses, compensation of lost profits