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Procedure for Processing Customer Suggestions
How to Submit Customer Suggestions
- 1. Namyang receives the suggestions received from customers in various ways (including internet, calling, fax, mail, or customer contact point)
- counseling by calling
- 02-736-0872 : from Monday to Friday (08:30 ~ 18:00)
- counseling by fax
- counseling by mail
- Namyang Dairy Products Co., Ltd. 240, Dosan-daero, Gangnam-gu, Seoul
- counseling via internet
- Submit via internet or firstname.lastname@example.org
- 2. Customer suggestions are received through the integrated system and notified to the relevant department and person.
- 3. The relevant department and person checks and takes the proper action for customer suggestions and notifies the results to the customers.
- 4. The relevant department and person checks and takes the proper action for customer suggestions and notifies the results to the customers.
- Consumer Dispute Settlement Standards Kinds Kinds of Damages Compensation Standards Remarks Kinds of Food 1) Insufficient contents
2) Decomposition, spoilage
3) Expiry of shelf life
4) Mixture of impurities
Replacement or refund at the purchase price Lost profits:
Compensation is limited only to the lost profits which are verified to be generated by relevant damages. If the amount of lost profits is not verified, compensation is based
5) Side effects
6) Injuries or accidents by
Medical expenses, compensation of lost profits