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Procedure for Processing Customer Suggestions

고객 → 고객상담실 → 담당부서 → 처리 → 개선

How to Submit Customer Suggestions

  • 1. Namyang receives the suggestions received from customers in various ways (including internet, calling, fax, mail, or customer contact point)
    counseling by calling
    02-736-0872 : from Monday to Friday (08:30 ~ 18:00)
    counseling by fax
    02-733-6389
    counseling by mail
    Namyang Dairy Products Co., Ltd. Daeil Building, 120 Namdaemun-ro, Jung-gu, Seoul
    counseling via internet
    Submit via internet or webmaster@namyangi.com
  • 2. Customer suggestions are received through the integrated system and notified to the relevant department and person.
  • 3. The relevant department and person checks and takes the proper action for customer suggestions and notifies the results to the customers.
  • 4. The relevant department and person checks and takes the proper action for customer suggestions and notifies the results to the customers.
    - Consumer Dispute Settlement Standards
    Kinds Kinds of Damages Compensation Standards Remarks
    Kinds of Food 1) Insufficient contents
    2) Decomposition, spoilage
    3) Expiry of shelf life
    4) Mixture of impurities
    Replacement or refund at the purchase price Lost profits:
    Compensation is limited only to the lost profits which are verified to be generated by relevant damages. If the amount of lost profits is not verified, compensation is based
    5) Side effects
    6) Injuries or accidents by
    Medical expenses, compensation of lost profits
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